Returns

Returns

Thank you so much for shopping with us! While we hope that you will love every item you order, we understand that sometimes that item you've been waiting for doesn't fit quite right. In that case, follow our return policy below for items that need to be exchanged or returned:

Policy

If for some reason your item doesn't work out, please read through this return policy completely.
Online:
If your items are eligible, email us at saliceshopllc@gmail.com enter your order number and submit your return request. We accept returns for a store credit or exchange that are post-marked within 30 days of your purchase or within reason and within season for exchange.
Customers are responsible for return/exchange shipping costs.
If the item is damaged, washed, worn, altered, or was purchased on-sale, your item may be shipped back to you with no store credit. 
Once returned item(s) is/are received, your item will be processed within 1-3 business days. If returned merchandise is deemed to be in returnable condition your store credit will be processed and emailed to you.

 

Sale Items

Sale items are final. Gift cards cannot be returned.
If you have any questions about your online return, please email saliceshopllc@gmail.com 

Lost or Stolen Items

Purpose is not responsible for the replacement of lost or stolen items. If your tracking number shows your package as "delivered" and you believe it to be lost or stolen, you can file a claim with USPS Here. 

Damaged Package

Salice is not responsible for packaging that was damaged during the shipping process. If you receive a damaged package, take a look inside to see if any of your items were damaged. If they were, you can file a claim with USPS Here. 

Late or missing credits (if applicable)

If you haven’t received a store credit yet, please contact us at saliceshopllc@gmail.com 

Exchanges

We accept returns for an exchange that are post-marked within 30 days for exchange. If you need to exchange the same item for a different size, exchanges can take place via in-store or by mail. For an online exchange, submit your request by contacting us at saliceshopllc@gmail.com 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a refund in the form of a gift card for the value of your return. Once the returned item is received, a gift card will be emailed to you within 1-3 business days.

Depending on where you live, the time it takes for your exchanged product to reach you may vary. For any questions regarding refunds/exchanges, please e-mail saliceshopllc@gmail.com 

If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance in case we don’t receive your returned item.